Meeting or Exceeding Your Expectations
When contractor is hired, there is usually a couple of main reasons. Time is one. We only have so much time to do all the things that need to be done. The other reason is skill. None of us possess all the skills to do everything, so we’re best to hire those that do!
I’ve found in our business that many of our clients have both the time and the skills to do what needs to be done. So why don’t they and how does that impact our involvement? For many of our clients, they can’t do it anymore. Either their strength has left them or they have some kind of mobility issue. How many times have I had a client say to me ‘I should be doing this’ or ‘My husband used to do all the repairs around the house’. Its true. While the industrial revolution created trade and commerce on a modern scale, ‘Dad’ was always the go-to guy to get things fixed around the house.
That’s led me to realize that it’s so very important to do our jobs in a way that’s going to please our clients. How frustrating is that when you hire someone to do something you know you ‘could’ do, but are disappointed in the way that they do it. Or disappointed in the result. That’s why we spend the time with our clients to clearly understand what their expectations are, and then fulfill them. I remember a friend commenting to me one time that I was lucky because there really wasn’t ANYTHING around the house that I couldn’t fix or build. I told him that I thought he was luckier because he COULDN’T do anything and as a result, was able to more freely enjoy hiring others to do those things.
All companies strive to meet or exceed customer expectations. Our proof is in our client base and knowing how much they appreciate our work.
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We work with seniors, people with mobility issues, and those who have sustained a traumatic injury or health crisis.
We are a fully licensed general contractor and specialize in areas such as home renovations, grab bar placement and grab bar installations, wheelchair ramps and handrails, senior care and independent living support.
Accessible Home Adaptations
and Construction Management
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Bath & Shower
We offer complete bathroom adaptations and remodelling, including low and zero threshold shower enclosures, tub to shower conversions, walk-in tubs and bathtub inserts.
Kitchen & Home
Our focus on accessible living extends beyond your kitchen and bathroom, and into your entire home with custom home adaptations. We are Certified Aging-in-Place Specialists.
Ramps & Lifts
We build custom wheelchair ramps and offer door widening services, as well as offset hinges. We also have porch lifts, chair lifts, patient lifts as well as other elevating devices available.